Refund Policy

Overview

At State of Mood, we want you to feel confident in your purchase. This Refund Policy outlines the general terms regarding returns and refunds. By placing an order through our website, you agree to the conditions described below.

Returns

If you believe there is an issue with your order, please contact us through the form on our Contact Us page. Requests will be reviewed on a case-by-case basis. Products must be unused, in their original condition, and in original packaging to be considered for return review.


For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Refund Process

If a return request is approved, instructions will be provided for the next steps. Once the returned item is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed back to the original method of payment. Processing times may vary depending on the payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please submit a request through the contact form on our Contact Us page with relevant details. We will review the situation and provide guidance on the appropriate resolution.

Order Cancellations

Orders may only be cancelled if they have not yet been processed or shipped. If you need to request a cancellation, please contact us as soon as possible through the Contact Us page.

Non-Refundable Situations

Refunds may not be provided for items that show signs of use, damage not caused during delivery, or failure to follow provided care instructions.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be reflected on this page. Continued use of our website indicates acceptance of the updated policy.

Contact Us

If you have any questions regarding returns or refunds, please reach out by submitting a request through the form available on our Contact Us page. Our team will review your inquiry and respond as soon as possible.